Agentic Backend Optimization
Custom AI agents and digitized workflows that transformed backend operations at a maritime logistics company.
The Challenge
A maritime spare parts logistics provider had backend operations running on a patchwork of spreadsheets, email threads, and manual handoffs. Order processing, vendor communication, inventory reconciliation, and customer updates were all handled manually by a team stretched thin across hundreds of daily transactions.
- Order processing requiring 6+ manual touchpoints per transaction
- Vendor follow-ups falling through the cracks, delaying critical shipments
- No visibility into operational bottlenecks until customers complained
- Experienced staff spending 70% of their time on repetitive coordination tasks
Our Approach
We built a fleet of custom AI agents, each specialized for a specific operational domain, orchestrated through digitized workflows that replaced manual processes end-to-end.
Process Mapping
Spent two days embedded with the operations team documenting every workflow, handoff, and decision point — uncovering the real processes behind the official ones.
Workflow Digitization
Redesigned and digitized 24 core workflows — from order intake to final delivery confirmation — eliminating redundant steps and creating clear decision trees.
Custom Agent Development
Built 8 specialized AI agents: order validation, vendor communication, status tracking, exception handling, inventory sync, customer notification, reporting, and escalation management.
Orchestration Layer
Developed a central orchestration system that coordinates agents, manages handoffs between automated and human tasks, and provides real-time operational dashboards.
The Results
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